Essential telephone skills leader’s GuideEssential telephone skills leader’s Guide
Skill Practice: Activity #1: Use the Three-Part Greeting
209.97 Kb. 2
read
Essential telephone skills participant WorkbookEssential telephone skills participant Workbook
Essential Telephone Skills: Before and After Skills Inventory
124.91 Kb. 1
read
Six Cardinal Rules of Customer ServiceSix Cardinal Rules of Customer Service
Discussion Questions & Skill Practice – Key Point #3: Be Friendly Before You Know Who It Is 14
312.18 Kb. 2
read
Six Cardinal Rules of Customer ServiceSix Cardinal Rules of Customer Service
Discussion Questions & Skill Practice – Key Point #1: People Before Paperwork 10-11
249.09 Kb. 4
read
Six cardinal rules of customer service workbookSix cardinal rules of customer service workbook
Discussion Questions – Key Point #6: Be Personally Accountable: Don’t Pass the Buck 12
258.49 Kb. 1
read

  1




The database is protected by copyright ©ininet.org 2024
send message

    Main page